If you have any questions, concerns, or complaints about our services, certification programs, or any aspect of your experience with ROGA Global, please contact us using the information below.
General Enquiries
info@rogaglobal.org
Response within 48 hours
Certification Support
certification@rogaglobal.org
Response within 24 hours
Complaints
complaints@rogaglobal.org
Response within 5 business days
Complaints Process
We aim to resolve all complaints fairly and promptly. Our complaints process:
- Stage 1: Initial response within 5 business days
- Stage 2: Investigation and detailed response within 15 business days
- Stage 3: Escalation to Senior Management if unresolved
- Stage 4: Final resolution and closure within 30 business days
Certification Appeals
If you wish to appeal a certification decision, please submit your appeal in writing to appeals@rogaglobal.org within 30 days of the decision. Include your certificate number, the decision being appealed, and grounds for appeal.
Data Protection Inquiries
For data protection concerns or to exercise your privacy rights, contact: dpo@rogaglobal.org